Shipping & Returns

SHIPPING PROCESS

* You can ship your firearm directly to us because we  possess a FFL.
* When shipping, please include a legible copy of your ID (Drivers license, military id, or passport). We are required by law to ship to the address listed on your ID.
* Please ship your firearm via FedEx or UPS
* Please package your frame/parts well. Wrap all parts so they are not harmed during travel.
* Standard shipping is free. But, if you send your gun in a  case, need expedited shipping, or signature required additional fees will apply.

TERMS & CONDITIONS

I hereby consent to the modification of my Firearm/Grip Module/Polymer80 Frame and understand that by doing so, the factory warranty may become void (See manufacturer's info for verification). Additionally, the modifications being performed will permanently alter the Firearm/Grip Module/Polymer80 Frame and cannot be reversed. I understand that each instance of modification is unique due to the process in which the modification is applied. Rocket City Stippling  reserves the right to refuse modification to your Firearm/Grip Module/Polymer80 Frame should we deem that it should not be modified in its current condition.

These Terms & Conditions release Rocket City Stippling,  any and all owners, presidents, co-owners, employees, subcontractors and staff from all liability relating to injuries that may occur as a result of work or services performed. By acknowledging this agreement, I agree to hold Rocket City Stippling entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. I also acknowledge the risks involved in modifying a firearm from its factory specifications. These risks include, but are not limited to, loss of factory warranty, financial loss, bodily harm or injuries including but not limited to death. I acknowledge that I am participating voluntarily, and that all risks have been made clear to me. By acknowledging the Terms & Conditions, I forfeit all right to bring a law suit against Rocket City Stippling for work or services rendered. Any and all modifications are performed as Rocket City Stippling sees fit based upon their professional opinion and experience.

 

REFUND & SHIPPING POLICY

Our refund policy is All Sales Final on frame packages where the work has been completed. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return on goods that we sell other than frames packages, cerakote, and other services performed on customer supplied items, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rocketcitystippling@gmail.com and send your item to: 1797 Mckee rd. Toney, AL 35773.

Shipping

Our products are shipped within the quoted timeframe for completion of services using the following carriers: USPS, FEDEX . To return your product, you should mail your product to: 1797 McKee Rd., Toney, AL United States 35773. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY & SAFETY‚Äč
COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at rocketcitystippling@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at rocketcitystippling@gmail.com.